{"id":1018,"date":"2025-08-12T21:16:26","date_gmt":"2025-08-12T21:16:26","guid":{"rendered":"https:\/\/birincidanismanlik.com\/?page_id=1018"},"modified":"2025-08-13T13:04:22","modified_gmt":"2025-08-13T10:04:22","slug":"iso-10002-2018","status":"publish","type":"page","link":"https:\/\/sanbirgrup.com\/birincidanismanlik\/danismanlik\/iso-10002-2018\/","title":{"rendered":"ISO 10002:2018"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Dan\u0131\u015fmanl\u0131k<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Devlet Destekleri ve Te\u015fvikler<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Yat\u0131r\u0131m Te\u015fvik Belgesi<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nKOSGEB Destekleri<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nTicaret Bakanl\u0131\u011f\u0131 Destekleri<\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nT\u00dcB\u0130TAK Destekleri<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nSanayi ve Teknoloji Bakanl\u0131\u011f\u0131 Destekleri<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nSGK Te\u015fvikleri<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nKalk\u0131nma Ajanslar\u0131 Te\u015fvikleri<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\u0130\u015eKUR Destekleri<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nAvrupa Birli\u011fi Hibe ve Te\u015fvik Programlar\u0131<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
IPARD Projeleri<\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nK\u0131rsal Kalk\u0131nma Projeleri<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nKalite Belgelendirme<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 9001: 2015<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 14001:2015<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 22000:2018<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 45001:2018<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
ISO 27001:2013<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 10002:2018<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 13485:2016<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 20000-1:2011<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 22301:2019<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 50001:2018<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 31000:2018<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 28000:2007<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 27701:2019<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nISO 14064-1<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nGMP<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
AS 9100 Havac\u0131l\u0131k ve Uzay Sanayi Kalite Y\u00f6netim Sistemi<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nTesis G\u00fcvenlik Belgesi<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nHelal Belgelendirme<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\nTSE Belgelendirme<\/a>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nSat\u0131\u015f Sonras\u0131 Hizmet Yeterlilik Belgesi<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\nCE Belgelendirme<\/a>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\nMarka Tescil ve Patent \u0130\u015flemleri<\/a>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nMarka Ara\u015ft\u0131rma Ba\u015fvuru S\u00fcreci ve Tescil \u0130\u015flemleri<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\u00dcr\u00fcn Faydal\u0131 Model \u0130\u015flemleri<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\u00dcr\u00fcn Patent \u0130\u015flemleri<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\u00dcr\u00fcn End\u00fcstriyel Tasar\u0131m \u0130\u015flemleri<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\nSanayi Sicil Belgesi<\/a>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\nKapasite Raporu<\/a>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\nYerli Mal\u0131 Belgesi<\/a>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\u0130lk Yard\u0131m E\u011fitimi ve Sertifikaland\u0131rma<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\nHijyen E\u011fitimi ve Sertifikaland\u0131rma<\/a>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\nMesleki E\u011fitim ve Sertifikaland\u0131rma<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\nMesleki Yeterlilik Kurumu Sertifikaland\u0131rma<\/a>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\nRuhsatlar<\/a>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\u0130\u015fyeri A\u00e7ma ve \u00c7al\u0131\u015fma Ruhsat\u0131<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\u0130tfaiye Uygunluk Raporu<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

ISO 10002:2018<\/h3>

ISO 10002: 2018 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi Nedir?<\/h3>

ISO 10002\u00a0M\u00fc\u015fteri Memnuniyeti\u00a0Y\u00f6netim Sistemi standard\u0131, firman\u0131n m\u00fc\u015fterilerini memnun etmesini, onlara beklentilerinin \u00f6tesinde hizmet vermeyi isteyen, ister \u00f6zel kurulu\u015f, ister kamu kurulu\u015fu veya g\u00f6n\u00fcll\u00fcl\u00fck esas\u0131na dayal\u0131 sekt\u00f6rler olsun her t\u00fcr ve boyuttan i\u015fletmenin uygulayabilece\u011fi bir standartt\u0131r. Her b\u00fcy\u00fckl\u00fckteki ve t\u00fcm sekt\u00f6rlerdeki kurulu\u015flar taraf\u0131ndan kullan\u0131lmas\u0131 ama\u00e7lanm\u0131\u015ft\u0131r. Planlama, tasar\u0131m, i\u015fletme, bak\u0131m ve iyile\u015ftirme dahil olmak \u00fczere bir kurulu\u015f i\u00e7indeki \u00fcr\u00fcnlerle ilgili \u015fikayetlerin ele al\u0131nmas\u0131 s\u00fcreci hakk\u0131nda rehberlik sa\u011flar.\u00a0Tan\u0131mlanan \u015fikayetleri ele alma s\u00fcreci, genel bir kalite y\u00f6netim sisteminin s\u00fcre\u00e7lerinden biri olarak kullan\u0131lmaya uygundur.<\/p>

M\u00fc\u015fterilerimize \u00f6nemsedi\u011fimizi g\u00f6stermek,\u00a0m\u00fc\u015fteri \u015fikayetleri y\u00f6netim\u00a0sisteminizin rakiplerle k\u0131yasland\u0131\u011f\u0131nda daha \u00fcst seviyelerde uyguland\u0131\u011f\u0131n\u0131 g\u00f6stermek, \u00a0m\u00fckemmel bir m\u00fc\u015fteri ili\u015fkileri y\u00f6netimi vitrini olu\u015fturmak, m\u00fc\u015fteri, \u015fikayetleri y\u00f6netimi konusunda \u00e7al\u0131\u015fanlar\u0131n bilin\u00e7 ve dikkatleri geli\u015ftirmek i\u00e7in ISO 10002 standard\u0131 g\u00fczel bir ara\u00e7 olarak kullan\u0131labilir.<\/p>

\u00a0<\/p>

ISO 10002: 2018 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi Belgesini Kimler Alabilir?<\/h3>

\u00a0 \u00a0– \u00dcretim, tasar\u0131m, hizmet, teknik servis, organizasyon hizmetleri veren \u015firketler,<\/p>

\u00a0 \u00a0– Kamu kurumlar\u0131,<\/p>

\u00a0 \u00a0– \u00d6zel \u015firketler,<\/p>

\u00a0 \u00a0– Vak\u0131flar, dernekler, sivil toplum kurulu\u015flar\u0131<\/p>

\u00a0 \u00a0– Esnaf d\u00fckkan\u0131,<\/p>

\u00a0 \u00a0– Online hizmet veren, internet ticareti (e-ticaret) yapan kurulu\u015flar<\/p>

\u00a0 \u00a0– \u015eirketler, Holdingler<\/p>

\u00a0<\/p>

ISO 10002: 2018 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi Belgesi Faydalar\u0131 Nelerdir?<\/h3>

\u00a0 \u00a0– M\u00fc\u015fterileri memnun etmek konusunda kurulu\u015fun kararl\u0131l\u0131\u011f\u0131n\u0131 g\u00f6sterir,<\/p>

\u00a0 \u00a0– Problemin \u00e7\u00f6z\u00fcm\u00fcnde kurulu\u015fun m\u00fc\u015fteri merkezli bir yakla\u015f\u0131m sergiledi\u011fini g\u00f6sterir,<\/p>

\u00a0 \u00a0– \u015eikayet nedenlerinin \u00e7\u00f6z\u00fclmesini ve firman\u0131n \u00fcretkenli\u011fini, verimli\u011fini art\u0131r\u0131r,<\/p>

\u00a0 \u00a0– \u015eikayetlerin s\u00fcrekli olarak izleniyor olmas\u0131 \u00fcst y\u00f6netim ve y\u00f6neticilerin eldeki bilgileri inceleyip do\u011fru ve h\u0131zl\u0131 karar vermesine imkan sa\u011flayabilmektedir,<\/p>

\u00a0 \u00a0– M\u00fc\u015fterilerin beklentilerini kar\u015f\u0131lamas\u0131na yard\u0131mc\u0131 olur,<\/p>

\u00a0 \u00a0– Sorunlar\u0131n izleniyor olmas\u0131 iyile\u015ftirme yap\u0131lacak alanlar\u0131n daha kolay g\u00f6r\u00fcnmesine olanak sa\u011flar,<\/p>

\u00a0 \u00a0– \u00c7al\u0131\u015fanlar\u0131n m\u00fc\u015fteri \u015fikayetleri konusunda fark\u0131ndal\u0131\u011f\u0131n\u0131 g\u00f6sterir,<\/p>

\u00a0 \u00a0– Kurulu\u015fun marka de\u011ferini art\u0131r\u0131r.<\/p>

\u00a0<\/p>

ISO 10002: 2018 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi Belgesi Nas\u0131l Al\u0131n\u0131r?<\/h3>

\u00a0 \u00a0– \u00dcst y\u00f6netimle g\u00f6r\u00fc\u015fme ve kurulu\u015f mevcut durumunun, faaliyet alanlar\u0131n\u0131n incelenmesi ve analiz edilmesi,<\/p>

\u00a0 \u00a0– Organizasyon yap\u0131s\u0131n\u0131n ISO 10002 standard\u0131n\u0131n istekleri do\u011frultusunda d\u00fczenlenmesi, kalite ekibinin belirlenmesi ve y\u00f6netim temsilcisinin atanmas\u0131,<\/p>

\u00a0 \u00a0– Kurulu\u015fun m\u00fc\u015fteri portf\u00f6y\u00fcn\u00fcn incelenmesi ve \u015fikayet alma mekanizmalar\u0131n\u0131n incelenmesi,<\/p>

\u00a0 \u00a0– M\u00fc\u015fteri memnuniyeti ve \u015fikayetleri ile ilgili sorumluluk ve yetkileri belirlenmesi ve dok\u00fcmante edilmesi,<\/p>

\u00a0 \u00a0–\u00a0Dok\u00fcman kontrol sisteminin olu\u015fturulmas\u0131 ve dok\u00fcmante edilmesi,<\/p>

\u00a0 \u00a0– Kay\u0131t kontrol sisteminin olu\u015fturulmas\u0131 ve dok\u00fcmante edilmesi,<\/p>

\u00a0 \u00a0– \u00dcst y\u00f6netimin faaliyetleri de\u011ferlendirme sisteminin olu\u015fturulmas\u0131 ve dok\u00fcmante edilmesi,<\/p>

\u00a0 \u00a0– M\u00fc\u015fteri memnuniyeti ve \u015fikayetleri hedeflerinin olu\u015fturulmas\u0131 ve dok\u00fcmante edilmesi,<\/p>

\u00a0 \u00a0– M\u00fc\u015fteri memnuniyeti ve \u015fikayetleri faaliyetlerin belirlenmei ve dok\u00fcmante edilmesi,<\/p>

\u00a0 \u00a0–\u00a0M\u00fc\u015fteri memnuniyeti ve \u015fikayetleri kaynaklar\u0131n belirlenmesi,<\/p>

\u00a0 \u00a0– Kalite ekibine \u015fikayet y\u00f6netimi ve de\u011ferlendirilmesi e\u011fitiminin verilmesi,<\/p>

\u00a0 \u00a0– \u015eikayetleri ele alma prosesinin \u00e7al\u0131\u015ft\u0131r\u0131lmas\u0131 dok\u00fcmantasyon gerekliliklerinin belirlenmesi ve dok\u00fcmante edilmesi,<\/p>

\u00a0 \u00a0– M\u00fc\u015fteri memnuniyeti ve \u015fikayetleri ileti\u015fim metotlar\u0131n\u0131n belirlenmesi ve kay\u0131t ortam\u0131n\u0131n olu\u015fturulmas\u0131,<\/p>

\u00a0 \u00a0– M\u00fc\u015fteri memnuniyeti ve \u015fikayetleri ile ilgili form prosed\u00fcr talimat vb dok\u00fcmanlar\u0131n tasar\u0131m\u0131 ve uygulamaya al\u0131nmas\u0131,<\/p>

\u00a0 \u00a0– \u015eikayetin al\u0131nmas\u0131, takip edilmesi, al\u0131nd\u0131\u011f\u0131n\u0131n bildirilmesi, ilk de\u011ferlendirmesi, ara\u015ft\u0131r\u0131lmas\u0131, cevap verme, karar\u0131n bildirilmesi, \u015fikayetin kapat\u0131lmas\u0131,<\/p>

\u00a0 \u00a0– Veri analizi istatistik teknikler i\u00e7in gerekli bilginin toplanmas\u0131,<\/p>

\u00a0 \u00a0– \u015eikayetlerin analizi ve de\u011ferlendirilmesi metotlar\u0131n\u0131n belirlenmesi ve uygulanmas\u0131,<\/p>

\u00a0 \u00a0– \u015eikayetleri ele alma prosesi ile ilgili memnuniyet anketlerinin yap\u0131lmas,\u0131<\/p>

\u00a0 \u00a0– \u015eikayetleri ele alma prosesinin izlenmesi ile ilgili y\u00f6ntemlerin belirlenmesi ve uygulanmas\u0131<\/p>

\u00a0 \u00a0– Kalite ekibine i\u00e7 tetkik e\u011fitiminin verilmesi,<\/p>

\u00a0 \u00a0– \u015eikayetleri ele alma prosesinin tetkikinin yap\u0131lmas\u0131,<\/p>

\u00a0 \u00a0– \u015eikayetleri ele alma prosesini y\u00f6netimin g\u00f6zden ge\u00e7irmesi toplant\u0131s\u0131n\u0131n yap\u0131lmas\u0131,<\/p>

\u00a0 \u00a0– S\u00fcrekli iyile\u015ftirme d\u00fczeltici \u00f6nleyici faaliyet uygulamalar\u0131n\u0131n yap\u0131lmas\u0131,<\/p>

\u00a0 \u00a0– T\u00fcm personele belgelendirme denetimi \u00f6ncesi bilgilendirme e\u011fitiminin verilmesi,<\/p>

\u00a0<\/p>

ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi kurulumu tamamland\u0131ktan sonra ve uyguland\u0131ktan sonra uluslararas\u0131 bir belgelendirme kurumuna m\u00fcracaat ederek sisteminizin ISO 10002 standard\u0131na uygun olup olmad\u0131\u011f\u0131n\u0131 denetleterek ISO 10002 belgesini alabilirsiniz.<\/p>

\u00a0<\/p>

ISO 10002: 2018 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi Belgesi Ge\u00e7erlilik S\u00fcresi Nedir ve Belge Yenilemesi Nas\u0131l Yap\u0131l\u0131r?<\/h3>

ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi belgesinin ge\u00e7erlilik s\u00fcresi, bir \u00f6nceki sertifikan\u0131n ge\u00e7erlilik s\u00fcresinin dolmas\u0131ndan itibaren \u00fc\u00e7 (3) y\u0131ld\u0131r.<\/p>

\u00a0<\/p>

3 y\u0131l sonunda belge ge\u00e7erlilik s\u00fcresinin sona ermesiyle yeniden belgelendirme yap\u0131lmas\u0131 i\u00e7in belgelendirme kurulu\u015funa ba\u015fvuru yap\u0131lmal\u0131d\u0131r.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Dan\u0131\u015fmanl\u0131kDevlet Destekleri ve Te\u015fviklerYat\u0131r\u0131m Te\u015fvik Belgesi KOSGEB Destekleri Ticaret Bakanl\u0131\u011f\u0131 Destekleri T\u00dcB\u0130TAK Destekleri Sanayi ve Teknoloji Bakanl\u0131\u011f\u0131 Destekleri SGK Te\u015fvikleri Kalk\u0131nma Ajanslar\u0131 Te\u015fvikleri \u0130\u015eKUR Destekleri Avrupa Birli\u011fi Hibe ve Te\u015fvik Programlar\u0131IPARD Projeleri K\u0131rsal Kalk\u0131nma Projeleri Kalite Belgelendirme ISO 9001: 2015 ISO 14001:2015 ISO 22000:2018 ISO 45001:2018ISO 27001:2013 ISO 10002:2018 ISO 13485:2016 ISO 20000-1:2011 ISO 22301:2019 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1000,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1018","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sanbirgrup.com\/birincidanismanlik\/wp-json\/wp\/v2\/pages\/1018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sanbirgrup.com\/birincidanismanlik\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sanbirgrup.com\/birincidanismanlik\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sanbirgrup.com\/birincidanismanlik\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sanbirgrup.com\/birincidanismanlik\/wp-json\/wp\/v2\/comments?post=1018"}],"version-history":[{"count":6,"href":"https:\/\/sanbirgrup.com\/birincidanismanlik\/wp-json\/wp\/v2\/pages\/1018\/revisions"}],"predecessor-version":[{"id":1445,"href":"https:\/\/sanbirgrup.com\/birincidanismanlik\/wp-json\/wp\/v2\/pages\/1018\/revisions\/1445"}],"up":[{"embeddable":true,"href":"https:\/\/sanbirgrup.com\/birincidanismanlik\/wp-json\/wp\/v2\/pages\/1000"}],"wp:attachment":[{"href":"https:\/\/sanbirgrup.com\/birincidanismanlik\/wp-json\/wp\/v2\/media?parent=1018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}